Thank you for choosing our delivery service through courier service. We aim to provide you with a seamless and reliable delivery experience. Please take note of the following information regarding our delivery process:
1. Estimated Delivery Time: Our standard delivery timeframe for orders is may take up to 3-5 business days. This estimate includes the time required for processing, packaging, and transit. Please note that delivery times may vary depending on factors such as your location and any unforeseen circumstances.
2. Order Tracking: Once your order has been dispatched, you will receive a tracking number via email or SMS. This tracking number will allow you to monitor the progress of your delivery. You can visit the courier website or use their mobile app to track your package and receive updates on its status.
3. Delivery Attempts: Courier will attempt to deliver your package to the provided shipping address. If no one is available to receive the package, they will make additional delivery attempts on subsequent business days. In case of unsuccessful delivery attempts, courier may leave a notification with instructions on how to rearrange delivery or collect the package from a designated pickup location.
4. Delivery Updates: Courier will provide you with regular updates on the status of your delivery. You will receive notifications regarding the dispatch, estimated delivery date, and any changes or delays that may occur during transit. These updates will help you stay informed about the progress of your package.
5. Delivery Charges: Our delivery charges are calculated based on the weight and dimensions of your order, as well as the delivery location. The exact shipping cost will be displayed during the checkout process before you finalize your purchase.
6. Delivery Restrictions: Please ensure that the provided shipping address is accurate and complete. Courier service may have certain delivery restrictions in place for specific locations, such as remote areas or international destinations. If your delivery address falls under any such restrictions, we will notify you promptly to discuss alternative arrangements if possible.
7. Damaged or Lost Packages: In the rare event that your package arrives damaged or is lost during transit, please contact our customer support team immediately. We will work closely with courier service to resolve the issue and ensure a satisfactory resolution, which may include a replacement or refund.
If you have any further questions or concerns about our delivery service process, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure a smooth and timely delivery of your package.
